The auto parts store located at 901 Ogden Ave, Downers Grove, IL is known for its exceptional customer service and dedication to helping customers with all their automotive needs. The knowledgeable salespeople, Ivy and Lee, have received countless praises for their willingness to go the extra mile for customers. From solving touch-up paint issues for older cars to providing discounts on small parts even without a receipt, the staff at this store is committed to ensuring that every customer leaves satisfied.
Many customers have highlighted the friendliness and helpfulness of the staff, praising them for being courteous, knowledgeable, and going out of their way to assist with any queries or concerns. Without a doubt, this auto parts store has built a strong reputation for excellent customer service and valuable assistance to anyone in need of automotive solutions.
Location:
USA, Illinois, Dupage, Downers Grove
Address:
901 Ogden Ave, Downers Grove, IL 60515
Phone:
Website:
https://www.napaonline.com/en/IL/Downers-Grove/store/35734
Last update:
December 24, 2023
Business Hours
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Lee Johnson Google Review
"Salesperson helped solve a touch up paint issue for my much older car. She (Ivy) took my phone number and called back with the information I needed. I very much appreciate the extra work on her part to follow-through after already having made a sale. Thanks, LAJ"
Alabaster Fantasia Google Review
"I had some small parts that I'd bought at a Napa out of state, and didn't have the receipt. This was a small $ purchase, and had come to the conclusion that I should just give them to the Napa for free - as opposed to throwing them in the trash. I also had to buy another item.
The people at the register looked up the small parts and added a discount on my new purchase for them. I was very happy with this. They certainly would have been within their right to not do that.
It's that sort of thing right there that make me like Napa - and I make a point to do business with them.
This is a good business with good people. I will return for sure."
Luis Barrios-Ortiz Google Review
"I called for some questions and Lee was able to answer all of them! highly recommend this location. very friendly and great customer service"