Discover the one-stop shop for all of your auto parts needs - including installation service! This store's team goes above and beyond to provide exceptional customer service, as evidenced by numerous glowing reviews. Customers have raved about their interactions with the friendly and knowledgeable store manager, Jim, who assisted with everything from windshield wipers to car battery issues. He even went as far as to fill up windshield washer fluid, cut floor mats to fit a customer's car, and help out a customer in need. With rave reviews like these, it's clear that this store is committed to providing first-class service and assistance.
Location:
USA, Texas, Rockwall, Rockwall
Address:
651 Justin Rd, Rockwall, TX 75087
Phone:
Website:
https://www.autozone.com/locations/tx/rockwall/651-justin-rd.html
Last update:
December 25, 2023
Business Hours
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Yadix G. Google Review
"Came in for new floor mats and a couple of important items for my car. Met the amazing store manager, Jim, who not only took all of my items to my car but ended up putting my new windshield wipers, filling up my windshield washer fluid, adding a simple to do cap on it since mine was gone and cutting my floor mats to fit my car… on top of that helping me with my umbrella windshield protector… all of this with a smile and patience and just loving what he does. Literally felt like a dad moment helping me out!! I can’t stop raving of this store and how Jim went beyond taking care of me. So for all the ladies and teenagers that are looking for assistance and items for your car, please come here and see Jim!!!!
He even took everything to the trash for me ❤️"
Travis Angelle Google Review
"A+++ Service!!! Highly recommend skipping all of the other Auto Part stores! Manager Jim was very thorough when it came to my concerns with my AC during this hot summer! Now that I’m a part of this community, this will be my only stop for all of our vehicle needs! Thanks Rockwall team!"
Agnes Mefful Google Review
"I originally went to rent a tool to take out my battery and swap it at Cosco. While putting my battery back in at the Cosco parking lot my positive terminal cracked due to corrosion. Well, I tried my best to put things back together and drove to return the tool back to AutoZone and see if they had any terminals so I could make a quick swap and get home safely. I quickly realized that my terminal wires would either have to be switched or some welding had to be done. A representative; Jim, saw me struggling outside and offered to help. Who knew we would be outside for a good hour or two with a drill and three different terminals. Jim stripped my wires, plied them together, and screwed everything down.
Jim saved me what could have been hundreds of dollars. I appreciate the effort so much and had an ease going home.
Even, some other representative (can't remember the guy's name), came out to check in, help out, it was great! The entire store felt like a big family with a mission to help me get home safely.
I tried to pay for anything, do something, the guy wouldn't even let me walk the tools back into the store, he just waved me a goodbye and told me to have a great day... I mean kindness like this isn't common anymore. Amazing guy, great store, nice people!"