Customers have raved about the excellent towing service provided by the Whaling City Auto Group Parts, with many expressing gratitude for the quick response and professional handling of their vehicles. The store's extensive variety of auto and truck parts has also been a major highlight, with customers praising the availability of both common and hard-to-find items. The staff's expertise has been noted as a substantial benefit, as they are able to provide helpful guidance and recommendations for any project or repair. Additionally, the store's convenient operating hours make it easy for customers to access their services without disrupting their schedules. For anyone in need of reliable towing service or high-quality auto parts, this store has consistently proven to be a top choice among customers in New London, CT.
Location:
USA, Connecticut, New London, New London
Address:
475 Broad St, New London, CT 06320
Phone:
Web:
https://www.mywhalingcity.com/
Last update:
January 2, 2024
Business Hours
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Robert Shaw Google Review
"I just bought the truck three weeks ago. A piece need to be replaced they ordered the part. I brought the truck in and the service rep at the desk “you have to wait” no a greeting or asked me why I was there. Another rep came over took my information then told me I needed to wait for the service manager. I talked to the service manager. I told him I found two other things that need repair truck has 1600 miles. He would take the information or look at the truck. A tech repair the piece in the parking lot. Service manger walks over now. We go inside and get the key. When I drive off I noticed all the scrape marks on the window shield. I bring the truck back after talking to Ford. No one from service said anything just the sales manager who was very nice. They also scratched to dashboard. Their service is horrible. More damage on the truck from them then they repaired. Never returning to them again for service
Update:
I called Carl back today. I offered him a chance to repair the damage to the vehicle, which he declined to accept. If you want to make this right you know where I live. Bring me a loaner vehicle equal to my truck and take mine and repair your damages. I will not return to your dealership and be disrespected by your service department."
Rick Durham Google Review
"Five hours after bringing my car in for service with an appointment, they tell me its three days to fix it. No loaners available so we are without a car for three days. I told them to give me my car back and they told me the next appointment to have it fixed would be in a month. If they kept it it would be fixed in three days, if I take it its a month. I was born at night but not last night! What ever happened to customer service, I will never go back there and will never buy another vehicle from this place again."
Lorraine Fulginiti Google Review
"My car had a gas smell and it was towed there and while there the back up camera needed to be fixed. Not once did the service rep call me in 6 days! Not to say it arrived not to say when it would be assessed not to tell us a loaner car was ready for us to borrow not to tell us the car was ready!! We called them each and every time. They said they could not “replicate “ the smell so nothing can be done vs looking it over and supposedly the camera was fixed but when I backed up the first time after getting my car the camera was still not working and covered by a blue screen!! Still not fixed and I have calls into the dealer and I still have not heard from them"