Looking for a professional auto wrecker and towing service? Look no further than Mc Duffie & Son Wrecker Services. Their friendly and respectful staff are known for going above and beyond to assist customers with their vehicle needs. With a reputation for excellent customer service, they are a good choice for anyone looking to sell a car or in need of parts. One satisfied customer described their experience as great and highlighted the helpfulness, professionalism, and friendliness of the staff. So if you're in need of reliable assistance with your vehicle, Mc Duffie & Son Wrecker Services is the place to go.
Location:
USA, Georgia, Dougherty, Albany
Address:
2001 Krug St, Albany, GA 31705
Phone:
Web:
Last update:
December 22, 2023
Business Hours
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Reviews
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Leah Burch Google Review
"This company was not helpful or upfront with their process and charges. They did not tow the vehicle where they were asked to. Their charges are astronomical. Their customer service is lacking. They were rude when I questioned the additional charges and called me crazy and hung up on me for asking for an itemized bill. They took advantage of the situation and behaved unethically. Would not recommend them. Over $600 to tow a vehicle less than 30 miles is NYC pricing, not South Georgia pricing.
As a friendly follow up to your rebuttal of my review, kindly report accurate information. The accident happened shortly after 7pm, not midnight and it was not handled by APD. The accident report disproves your late night call out claim. Dispatch called you although you were not requested and no one notified me of impounding. I called you within 15 hours of the accident, not several days later. I have electronic documentation to back up all of this. I have quotes from other companies in the area for 1/3 of what you charged. Your claim that I received an itemized bill is laughable because you refused to provide me with one.
As far as the repairs, of course they will be much higher. You cannot compare parts and labor to replace half of a car to a one time tow service call. My business with them is none of your business, so no need to worry about what review I leave them.
It doesn't look good to deflect instead of taking ownership.
Point blank, you took advantage of a lone, female, out of town traveler who has good insurance. Your business practices and ethics are questionable. Taking advantage of others and being deceitful is never prosperous in the long run."
Debbie Langford Google Review
"I saw your response to Leah Burch's post. I didn't use your service,but i was there when she did. Alot of your comments were completely wrong. I was back home in Camilla,by 10:30 pm, and we stayed there til you left. I've known Ms. Burch for quite some time, and I can assure anyone reading this that the way you talked about her, and her using profanity like that is ludicrous."
Jackey Cuffie Google Review
"It was great. They really helped me with my vehicle. They were very nice and friendly. They were very respectful and professional."