Looking for a reliable towing service with prompt response times and professional drivers? Look no further than Lubbock Wrecker Service. With their excellent customer service, their team will knowledgeably get your vehicle unstuck without any unnecessary delays. One satisfied customer was impressed by the quick response time and courteous nature of the driver, who was able to get their vehicle out of thick mud in no time. Another customer appreciated the professionalism and knowledge of the situation demonstrated by the driver when dealing with a similar circumstance. While some may find their prices slightly higher, they are certainly well worth it for the quality service provided by this self-serve wrecker service. If you're looking for a business that is efficient and professional, Lubbock Wrecker Service is highly recommended.
Location:
USA, Texas, Lubbock, Lubbock
Address:
3209 E Slaton Hwy, Lubbock, TX 79404
Phone:
Web:
www.actionwrecker.com
Last update:
December 16, 2023
Business Hours
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Winter Williams Google Review
"My vehicle got stuck and OnStar put out a call for a wrecker truck to get us out. Cantu Wrecker accepted the call and after an hour (the time they stated they would be there), I called to see their time of arrival. They said it would be another 10 mins. I waited 30 mins to be on the safe side and called OnStar back who stated they cancelled the call for no apparent reason.
Lubbock Wrecker Service accepted the next call and had an hour response time. Because we were on a county road, I guess it was hard to locate us. Larry called within the hour time frame to let me know that he's enroute, but needed a more accurate location and allowed me to send a pin drop to him of our location. Within 15 mins, he and another lady (I forgot her name) were pulling up to get my vehicle. They were both very nice and extremely professional. The car was stuck in some pretty thick mud, but they were able to get it out fairly quickly and have me on my way. Before leaving, they advised me I could follow them and they would be there if I were to get stuck again (which I didn't).
I can't speak on the pricing since OnStar paid for the service, but I do highly recommend and appreciate them."
Arturo Estrada Google Review
"A little expensive but well worth it,driver very knowledgeable of the situation and got me unstocked from mud in no time also they got to me in a timely manner"
sarah frye Google Review
"NEVER did I pick this wrecker service to take my vehicle from the crash site. NEVER did I release my vehicle to them. Their service is horrible and I cannot stand that The City of Lubbock has a contract with them and uses them. I just need to pay for my vehicle to go to another facility and I have to jump through their hoops just to do so. NEVER if you have the option go with this business it is horrible just horrible.
Edit: The younger woman at the window was SO unprofessional she was handling my paperwork a call came and she completely stopped to make me wait instead of placing them on a brief hold I asked her to put them on hold to finish up what she had already started and she was rude about how she had to do the person on the phone first. Then sent me to the other lady in the next window almost throwing my DL in her direction. The older lady was very professional. She finished my paperwork. She is probably the saving face of that company."