The auto parts store in Santa Clara, CA, has been receiving excellent reviews for its outstanding customer service and professional staff. They are highly commended for their commitment to promptly diagnose and fix vehicle issues while ensuring first-class quality work. With a team that is known for their efficiency and attention to detail, customers have expressed high levels of satisfaction with their windshield replacement and tire services.
Moreover, the shop's waiting area is well-equipped, the office staff accommodated customers promptly and kept them informed throughout the process leading to a straightforward experience. The staff was friendly, efficient and provided excellent communication from start to finish, making clients feel valued and very satisfied with their overall service.
If you're in need of car maintenance or repairs, this auto parts store comes highly recommended for high-quality work and exceptional customer service.
Location:
USA, California, Santa Clara, Santa Clara
Address:
300 Martin Ave, Santa Clara, CA 95050
Phone:
Website:
https://www.lexusstevenscreek.com/service.aspx
Last update:
December 22, 2023
Operating Hours
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Hermila Manzo Google Review
"I recently had a great experience with the Lexus maintenance team and office staff. Not only were they professional and friendly, but they also went above and beyond to quickly take care of my car's needs. I needed my windshield replaced, and they efficiently handled the process without any hassle.
The maintenance team did an excellent job in replacing the windshield, ensuring that it was done properly and with attention to detail. They were skilled and efficient, completing the task in a timely manner. I was impressed with their level of expertise and the quality of their work.
The office staff was equally helpful and accommodating. They promptly scheduled an appointment for my car and assisted me throughout the entire process. It was clear that they genuinely cared about providing excellent customer service.
Overall, I cannot speak highly enough of the Lexus maintenance team and office staff. Their diligence, speed, and professionalism made the entire experience hassle-free. If you're in need of car maintenance or repairs, I highly recommend relying on them for a positive and efficient service."
Ron Marianetti Google Review
"Couldn't ask for better service - outstanding. Had a flat tire and showed up with no appointment required. They quickly greeted me to find out what the issue was, gave me a time estimate and were able to replace my tire in less than the estimated time. The waiting area is nice and well equipped too. Communication was excellent throughout. Highly recommend!"
Lynn Onishi Google Review
"Steven was more than accommodating, friendly, personable and professional, all at the same time!
He kept me informed on the status of my RX, as it was a very busy service day, so they weren't sure if my suv would be ready by the end of the day. Thankfully they had a loaner car for me so I didn't have to worry for one minute.
Long story short...they got it done that day and me and my RX are very happy and grateful!
This is why I will always be a loyal Lexus fan!! :)"