If you find yourself in a tough spot on the road, this self-serve auto parts store has got you covered. Customers have praised its exceptional service and round-the-clock availability. Need a quick solution for a tire or trailer issue? This store has received rave reviews from customers who were grateful for the helpful and efficient assistance they received in unexpected situations. One customer, traveling with cats and moving to another state, was relieved to find the store open on Labor Day when they had a tire/trailer problem on the interstate. Another customer specifically mentioned how the staff member went above and beyond to get them back on the road quickly. So, if you're in need of reliable auto parts and timely assistance, this is the place to go. Plus, they offer shipping services for added convenience.
Location:
USA, Pennsylvania, Lebanon, Lebanon
Address:
101 N 11th Ave, Lebanon, PA 17046
Phone:
Web:
https://www.autozone.com/locations/pa/lebanon/101-n-11th-ave.html
Last update:
December 24, 2023
Operating Hours
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Reviews
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Naomi Raub Google Review
"I don’t know how desperate autozone is for employees but I’m closer to finding out because the men there are missing key elements of customer service and more importantly - knowledge. Every single time I’ve asked about something there, they always give me the wrong part. I ordered an alternator and the guy couldn’t spell my address right, and even though I GUIDED him through the process on the computer (literally), he ordered the wrong part (I found out when it arrived)(I don’t work there, I didn’t know everything about ordering, my bad). My part also arrived late even though I paid extra shipping to ensure it would arrive on time. I talked to the manager about the situation and he gave me a refund for my express shipping but wasn’t very helpful for anything else. Luckily a lady named Abby was on the clock and was incredibly helpful, not just when I originally ordered the part (she stepped in at the beginning but was pulled away) but also the next day when I needed to get another part to fit my new alternator into my car because I obviously had the wrong one. She didn’t hesitate about the situation and helped me figure out exactly what I needed and displayed amazing customer service skills. I think this combo is necessary for many reasons, one being people are not at autozone for leisure or lame refunds but to trust that the correct products will be there when they are needed and quickly. Abby needs a promotion and a raise, she’s awesome."
CeeCee M Google Review
"We were in a horrible situation on Labor Day. We were traveling with our cats and moving to SC when we had a tire/ trailer issue on the Interstate.
Thank heavens they were open. I was shocked that they were. They were helpful and open when we needed them!"
Barron Google Review
"Brian was a great help, he went above and beyond and got us sent on our way in no time at all. Very kind and helpful!"