AutoZone Auto Parts is widely praised for its outstanding customer service and dedication to ensuring customer satisfaction. Customers have reported that the team members consistently go above and beyond to resolve any issues and find suitable solutions for their specific needs. Additionally, the store's commitment to quality service is reflected in the positive experiences shared by many satisfied customers. One reviewer highlighted the exceptional service provided by Orlando and Dalas, who helped him find a solution when his warranty battery was not in stock. These examples of outstanding customer care demonstrate the store's dedication to delivering excellent service and making sure that customers leave with a solution to their problems. So, if you're looking for an auto parts store with exceptional customer service, look no further than AutoZone Auto Parts.
Location:
USA, Florida, Osceola, Kissimmee
Address:
1826 N Main St, Kissimmee, FL 34744
Phone:
Website:
https://www.autozone.com/locations/fl/kissimmee/1826-n-main-st.html
Last update:
December 16, 2023
Business Hours
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Ken Hayden Google Review
"Unbelievably bad service. An entire circus under one roof. Sent me across town for a part they ‘had in the store’ so it made sense to drive to another location to get it. Of course they did not have the part but only find this out after HAVING TO TAKE my number and other contact information first and giving me a hard time because I was reluctant to do so.
I’ll never set foot in an AutoZone again unless I’m desperate for car mats anything else would be a complete waste of my time and energy.
How dare they be so reckless and incompetent to have me drive across town only to wait in 2 lines FOR NOTHING.
My cashier kept answering questions for an impatient other customer who didn’t feel like waiting his turn while in the process of ‘helping’ me. They went on for what seemed like ages speaking in Spanish while I was put on hold for my needs. I’m not sure why people feel so self important to jump in front of others who patiently waited in line like everybody else.
A terrible experience altogether and I’ll be going to Advance auto parts to get what I need from now on. They are WAY more professional.
I should have followed my instincts and left the store the minute I heard Blaring music and saw employees cackling to one another instead of handling customers. It’s so typical of the area where I live unfortunately."
Josean Parrilla Google Review
"The female manager working on this location August 26th at 12:30pm provided terrible customer service. Was very rude and sarcastic and did not seem to want to help but make my return process 10 times more difficult. Do not go to this auto zone. That is not somebody that should be in that position and I’ll be making further complaints to regional office"
Johan Bastidas Google Review
"Quiero a través de este medio reconocer la calidad humana del señor Orlando Y del señor Dalas. Mi batería se dañó después de un tiempo con garantía. cuando llegue a la tienda no estaba en existencia la batería, así que el señor Orlando y su manager me ayudaron a resolver con otra batería. Acá lo importante es que te vas con una solución a tus problemas. Excelente trabajo Señor Orlando y Dalas. Muchas gracias de verdad. Dios les multiplique."