With its wide range of auto parts and tools available for rent, AutoZone Auto Parts is the top choice for all vehicle maintenance needs. The store's helpful staff provides efficient service, ensuring that customers find the right parts for their DIY projects. The knowledgeable team also offers expert advice on various auto issues, such as ball joints, brakes, and batteries. Customers appreciate the easy experience and commend the staff for being helpful without being pushy or overbearing. In addition, the store's quick identification of a dead cell in a customer's battery showcases their dedication to providing prompt and effective solutions. For anyone in need of high-quality auto parts and exceptional service in the Fairfax area, AutoZone Auto Parts is the go-to destination.
Location:
USA, Virginia, Fairfax, Fairfax
Address:
10960 Fairfax Blvd, Fairfax, VA 22030
Phone:
Web:
https://www.autozone.com/locations/va/fairfax/10960-fairfax-blvd.html
Last update:
December 17, 2023
Operating Hours
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Gen X Google Review
"I was frequenting this location to buy parts until the store representative promised me a 15% discount for a larger purchase so long as I purchased a $5 bundle of other products. When I agreed, he rung me up and pretended to convince me that I got my discount. I happen to know math very well, and the register did not give me a single percent discount at all. In fact, it just added $5 more for the bundle. I questioned him on it, and he then said he would have to get a manager to fix the register. The manager came and basically said he couldn't offer 15% and would only give me 10% and proceeded to enter the 10% discount, and the register only reduced the bundle cost by 10% and not the entire bill. I told him, why he was not honoring what his employee had promised me, and he stated the employee did not have the authority to provide the discount. I stated that his employee had delegation authority and the discount should be honored. Then another employee jumped in to defend the manager and provide his illogical analogy without anyone asking him to join the conversation. I basically had three people ganging up on me, the customer, on why they woudn't honor their promise. I decided not to buy the products and never return here. It was their loss on that day and all future purchases I would have made. Arguing with a customer in a harassing tone is just bad business."
Nathan Gregory Google Review
"Recently did ball joints and brakes on my truck. Rented 4 ball joint kits before I finally found the right one. Returned them all for the full deposit amount saving me hundreds in tools on a job I won't be doing again anytime soon. The staff was helpful *but not overbearing* like the advance across the street."
Shawn Winn Google Review
"Best service in the area. The team is knowledgeable and helpful. They identified a dead cell in my battery and had me switched out and back on the road in ~10min."