Looking for a reliable auto parts store with exceptional customer service and fast shipping? Look no further than August Pohl Auto Parts. Customers rave about the friendly and helpful staff, like Tom and Adam, who go out of their way to ensure you find the right part for your car. With a wide selection of parts and great communication throughout the process, it's no wonder customers keep coming back to August Pohl Autos. Whether you need a transmission or any other part for your vehicle, this shop has got you covered. Plus, with convenient shipping options, getting your hands on the parts you need is easier than ever. Don't waste time searching through multiple shops - head to August Pohl Auto Parts for all your car part needs!
Location:
USA, Michigan, Berrien, Berrien Springs
Address:
468 W Ferry St, Berrien Springs, MI 49103
Phone:
Web:
https://www.augustpohl.com/
Last update:
January 12, 2024
Business Hours
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Kearstyn Smalley Google Review
"I had the pleasure to talk with Tom and Adam. What great people they are! I was looking for a transmission.. They found the one I needed and got it sent out quick! Communication was great! What great guys! We'll definitely be coming back to shop at August Pohl!"
Chris Todorov Google Review
"On 03/28/2023 I purchased a hybrid battery from August Pohl Auto Parts for 6600 dollars including shipping.
At the time of purchase I was informed they only take a wire transfer, cashier's check, or Zelle which was red flag number one for me but they were the only ones in the country that had the battery I needed at the time.
When they were shipping the battery the salesman Tom told me multiple times to take pictures when the battery arrives and if there's so much as a scratch on it to report it as damaged in shipping which made me wonder if they were sending me an actual good battery. Red flag number two.
When the battery arrived to me there was nothing the shipper had done wrong. There was no damage to the battery whatsoever on the outside but I did notice that August Pohl had shipped the battery with the service disconnect plug - plugged in which means the battery was life in shipping - a big NoNo and red flag number three.
After installing the battery in the vehicle we found that the battery they shipped to us has many more codes and is in worse condition then the bad battery we were trying to replace.
I informed Tom at August Pohl of our findings and requested a replacement battery or return for a full refund. He had me send him all the codes for a review and then the hiding game started. I must have called over 10 times before I can finally get them to accept and return the battery. They wanted me to pay for shipping both ways for their bad battery.
Tom was obviously hiding from me, he did not return one of my many messages. By the time I got the battery finally returned to them two months later I had made so many calls that everybody there can recognize my voice.
On 06/01/2023 they finally mailed me a check for $5200. $1,400 short of what I paid them for the battery. They're making money on a bad battery that they sent to me and not taking any responsibility. The worst business transaction I ever had in my life. IF YOU HAVE A CHOICE SHOP SOMEWHERE ELSE !!!"
Ivan Lukya Google Review
"Just had a great customer service experience with Tom. Really happy with August Pohl Autos. Got the part needed and was treated like a human being after calling over 5 different shops and not being able to get past the auto response. Would recommend this shop to anyone looking for parts."