Looking for an auto repair shop that offers reliable services and a commitment to honesty? Look no further than Yates Automotive. Their skilled team is known for its thoroughness and dedication to saving customers money by only performing necessary work. With a reputation for efficiency and self-serve options, Yates Automotive provides professional services that won't break the bank. Customers have praised the shop's honesty, quick service, and competence, with one reviewer noting how they saved thousands of dollars by avoiding unnecessary services. In addition to their great value, customers appreciate the restoration of car parts, such as headlamps that look brand new. For efficient and professional auto repair services, Yates Automotive comes highly recommended.
Location:
USA, Virginia, Alexandria City, Alexandria
Address:
317 E Braddock Rd, Alexandria, VA 22301
Phone:
Web:
https://www.yatesautomotive.com/
Last update:
December 17, 2023
Business Hours
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Teresa Mooney Google Review
"Nothing but great things to say about Yates! They are honest, quick, and competent. Twice now I've gone in for expensive services and the Yates team has been completely honest about how the services were totally unnecessary. They could have made a quick buck off of me and my naiveté, but their honesty has quite literally saved me thousands of dollars. When they have done necessary work on my car, it's always been great!"
J Felti Google Review
"Great place for inspection. Very efficient, thorough and professional. They restored our headlamps and they look brand new. Great staff and reasonable prices. Highly recommend!!"
Bee Knee Google Review
"Severe lack of customer service by the senior front desk staff, as well as lack of communication throughout the repair process.
I dropped my car off for AC service, and was told it would be ready by the end of the day. At no point was I told what would be done - my keys were taken, and that was it.
Come end of the day, and me not hearing anything, I was thinking they just didn't get to my car. I call, and apparently the car is ready. When I come to pick it up, no explanation of what was done was given, and my question about the call to get the work authorized was met with a blank stare and hostility by the senior counter guy. His colleague tried to salvage the situation, but was pulled away.
Fine, car is fixed, I can get on with my evening. However, as I paid the bill, I see that the statement that the work is not guaranteed. Again, nobody is talking to me about this, and I'm getting pushed out of the door because there are other customers waiting.
Horrid experience. I suggest you try a different place."