When it comes to finding economic and reliable used auto parts, look no further than Rock City Auto Parts. Their seamlessly warranty and friendly customer service makes them a top choice for those looking to replace car parts without breaking the bank. They even go the extra mile by helping customers find and pull the right parts, making the entire process seamless. Customers have raved about their positive experiences with this salvage yard, citing excellent customer service and understanding staff who are always willing to assist. With convenient hours and a range of automotive needs met, Rock City Auto Parts has earned its stellar reputation.
Location:
USA, Illinois, Winnebago, Rockford
Address:
2535 20th St, Rockford, IL 61104
Phone:
Web:
http://www.rockcityautoparts.com/
Last update:
December 16, 2023
Operating Hours
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Frank Vollmann Google Review
"After a rough day dealing with life's curveballs. I called them up and they gave me a price over the phone and just like they said "if it doesn't work bring it back and we'll give you another one." I had a rough day dealing with LKQ and their ridiculous warranty that you pay top $$$ for and they don't follow through, And on top of it you have to pull the parts yourself. Thank you guys for helping me out and get us back on the road. You had the part pulled for me and ready on the counter waiting for me when I got there. I will be coming back for more parts in the near future. Thank you for all that you do. Keep up the good work! Thanks for helping us veterans out there in need."
Steven Zepeda Google Review
"I came for an alternator. I gave them the wrong engine size (it happens) so the alternator didn’t fit. I thought I was out $50 and would have to buy a completely new alternator (the one that actually fit), but the guys at Rock City Auto were very understanding and easily swapped the alternators out. I was very surprised and left very satisfied. 10/10 would recommend to all of my family and friends in need of affordable used auto parts"
Gee Grim Google Review
"Bought an engine for a Jeep, paid to have it shipped out. The engine was bad, knocked like the crank was broken in 2 pieces. Called Kevin and assured he have another engine sent out. After about 5 promises of "It's on the truck on it's way to you", we finally realized after 2 weeks that there was no engine on the way. Also, that's when they started ignoring the phone calls. Needless to say, we had to get another engine somewhere else. I had to file a chargeback on my card to which they fought. They said since we said the motor was "in working condition when we signed for it off the freight truck" that it was now OUR PROBLEM. How can you determine an engine is in working condition when it's on a pallet?
Mike runs blocker for Kevin and goes along with the lies and deceitful practices. Kevin is never there when you call. After calling and getting heated, Mike hangs up because he doesn't want to hear about it either.
They never ran the engine before they sent it like they stated. They have my money for now. Check out Yelp reviews for a better insight to how they operate.
Next step is to talk to the state attorney for Illinois and see if this is the type of transaction they allow.
EDIT And they then bash my integrity for ripping ME off. Lowest of the low"