Pick Your Part - Huntsville

       Michelle K Google Review

"LKQ is horrible. Avoid this place, they are unscrupulous. I bought an overpriced part for $100 after all of the extra fees. The cashier casually asked if I wanted a warranty and I declined. She did NOT explain that meant I could not swap or return a part before I even left the parking lot (2 minutes after I bought the part). The rude manager told me that since I didn’t purchase the warranty, it didn’t matter if I even left the store, they would not refund my money or even offer an exchange. I left the part there. BUYER BEWARE! This place has deceptive pricing to say the least. Shady business."

       Jenna Casteel Google Review

"We spent 4 hours pulling a motor out of a car. A pretty bad storm came through and knocked the power out. They refused to call the power company because "they were sitting there making free money" we offered to pay cash with a written receipt and they email me the actual receipt the next day. One person said "no we will not write a receipt" another said yes but she said "I'm not going out of my way to email you a receipt". That was absolutely the laziest and rudest customer service I've ever dealt with. Needless to say we drove 1.5 hrs and spent 4 hours pulling a motor in a severe thunderstorm and went home with no motor."

       Melissa (Missy) Google Review

"I wonder if folks realize that when you create a fake review it's actually quite noticable.. it's mathematically not possible for a business to only have minimal positive reviews of which are putting way too much emphasis on how phenomenal of an experience they had at the business in question..I just cannot imagine anyone randomly bh picking which customer to be nice or rude to every day... I can guarantee I am not that old yet so this won't be a "walking to school in the rain & snow" speech.. lol ????
Excellent Customer Service seems to be of no importance anymore in my opinion. It's obvious when you're in a store and they holler so many times to remind you of the closing time. Because nowadays if you don't get up to the register right in time they will not let you check your items out. Saying that it's not the employees fault but the computer automatically shuts the registers down at exactly closing time. I don't know about anybody else but I know when I was working at any kind of fast food or business establishment in my years of employment I or we I'm sorry had to continue to serve customers until the last customer and we had to stay as long as it took to clean up the facility the very last customer the very last customer was checked out.. and the rule of thumb was the customer was always right and if we had any problem with a customer we could go to a manager for assistance.
Managers are trained to solve all or most customer type issues.
Although in my opinion most of the establishments or businesses that I have visited over the past several years have been anything but had excellent customer service. I've had a problem take you every time I've ever been. They Rush the customers out of the salvage yard over an intercom system practically yelling numerous times up until the very last second of closing time...
As a matter of fact my last visit to Lkq of Huntsville Alabama I had mistakenly left a part in the yard. I was given the ok to retrieve it but repeatedly hollered at as I felt I needed to move & move quickly so I did just that.. Sadly it happened to be extremely muddy where I left the part & when the lady on the intercom yelled I was startled which caused me to slip & twist my ankle.
I mentioned this to the employees working & the response was "You signed a waiver"... that's it.. No concern whatsoever for my safety or injuries.. If they knew they were excused of all liabilities why in God's earth wouldn't any decent human being, especially an individual in the Customer Service industry not show any type empathy to a injured customer???
My resume was titled, Excellent Customer Service & with that being said; my customers were very important any place I was employed with..I believe it starts higher up at the executive level..Not appropriately training the new hires the "Excellent Customer Service" creed or might I say the "required skillset to qualify someone to honestly have what it takes to follow a career path of a customer service agent. Actually showing others patience & kindness could really teach us all some much needed humility within our own very short lives we have here on Earth!!
Note to self:
"STOP,
REWIND,
&
PLEASE BE KIND"!! ????
Thank you"