When in need of auto parts and installation service, head to the review-favorite auto parts store on Kendall Drive. With knowledgeable staff who not only help you select the right parts but also provide tips for installation. The friendly customer-first approach and willingness to go above and beyond are evident in the reviews, with one customer praising the helpfulness, politeness, and quick service of the team. Another was amazed by Reggie's superb assistance in picking out the right part and helping with installation, going above and beyond to make a customer's day. Professionalism and great customer service are consistently observed at this location.
Location:
USA, California, San Bernardino, San Bernardino
Address:
905 Kendall Dr, San Bernardino, CA 92407
Phone:
Web:
https://locations.oreillyauto.com/ca/sanbernardino/autoparts-2824.html
Last update:
December 16, 2023
Operating Hours
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Mysti Duncan Google Review
"Needed a new battery. Went in, the gentleman that helped me suggested a battery, told him I charge my tablet and cell phone without the engine on he suggested one that uses gel for longer staying power. He changed out the battery for me and checked the fluids. I used my $5.00 rewards. He was helpful, polite, and quick."
Brandon Vielkind Google Review
"I needed to replace a bulb for my Honda. Reggie was the young gentleman helping me today and he made my experience superb. He showed me the different types of bulbs available and helped me pick the right one out. I was going to pay a mechanic to install the bulbs for me afterwards but Reggie literally exceeded my expectations and asked me if I needed help installing them. I said, "Yes, that would be amazing!" And Reggie humbly took his time, out in the heat of the sun, by hand, under the hood of my car, by himself, and single handedly did all the work for me while I stood in awe. This man is incredible and he totally made my day. I'm very grateful for people like this and I highly recommend O’Reilly for your auto parts needs. God Bless.
- Brandon Vielkind"
Review Facts Google Review
"10/5/21
O'Reilly store at Kendall..
I am observing these employees as far customer service and professionalism:
1. Esteban - conducting and offering his customer to install the wiper blades
2. Antonio - the manager; showing his professionalism towards his co-team members by helping and training new employee (new team on-board.
3. To the new employee, not too bad of being there for two weeks. He seem to know a lot than weeks of being there.
I can only write what I observed. Keep up the professionalism and great customer service????????."