The auto parts store has been highly praised for its friendly and helpful staff, who are always ready to assist customers with their specific needs. The loaner tool program is another standout feature of the store, offering convenience for customers who need tools but may not have immediate access to them. The staff’s knowledge and willingness to go the extra mile, as seen with employee Zachary, has garnered many positive reviews from satisfied customers. Additionally, the outstanding customer service extends beyond in-store interactions, with phone support also receiving high praise. Customers have expressed appreciation for staff members like Kaden, Ashley, Nicole, and Jeff who consistently provide excellent assistance over the phone. Moreover, the store has received commendation for its willingness to help not just car owners but also individuals in need of assistance with bicycles or other vehicles. Overall, this establishment's dedication to customer satisfaction is evident in the numerous glowing testimonies it has received.
Location:
USA, Arkansas, Sebastian, Fort Smith
Address:
5500 Towson Ave, Fort Smith, AR 72901
Phone:
Web:
https://locations.oreillyauto.com/ar/fortsmith/autoparts-101.html
Last update:
December 23, 2023
Business Hours
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Demetria Fails Google Review
"They were super nice and helpful with pricing my auto parts and more!! You guys rock!"
Shanda Layne Google Review
"We use the Rogers avenue location at least once a day for our repair shop. I’m always super happy when Kaden, Ashley, Nicole or Jeff answer the phone because I can be unsure of what exactly my husband is looking for and they talk to him enough that they can usually figure it out for me without having to go ask him a million questions while he is working. They all need high fives! (Maybe a raise too) wink wink"
TheDutch OvenKilla (The Dutch Oven Killa) Google Review
"The night that I came in it was a rainy and stormy night and I was broken down on my bicycle I was thinking who could ever help me? when I realized that O'Reilly's had a loan a tool program and I thought to myself why were they only loan tools to people with cars why wouldn't they loan some person with a bicycle and when I went in the store I was met by a man named Zachary and this man was a very kind and he was a gentleman and listen to my problems and gave me the tools that he thought would help me the most well after 15 minutes I had figured out what was wrong with my bike and what I need to fix it he also found me the correct bolts that I needed to replace to make my bike work correctly again then he sold me the bolts to my bike and I drove away a very happy customer now I may have only contributed $5 to O'Reilly's but they treated me like I had given them the kingdom"