At the auto parts store in Carbondale, IL, customers can expect nothing but the best in terms of customer service and top-quality parts. The knowledgeable staff, particularly Brad and Brian, have been specifically highlighted for their exceptional service. Customers are consistently impressed with their willingness to go above and beyond to ensure that all their needs are met. From building a perfect hydraulic line to providing assistance from miles away, the friendly attitude and helpful approach of these staff members have left a lasting impression on customers. Additionally, the store's commitment to excellence is reflected in the seamless installation service offered by the team. For anyone in need of reliable auto parts and expert installation services, this is the place to go.
Location:
USA, Illinois, Jackson, Carbondale
Address:
301 N Illinois Ave, Carbondale, IL 62901
Phone:
Website:
https://www.napaonline.com/en/IL/Carbondale/store/27733
Last update:
January 5, 2024
Operating Hours
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Mike Young Google Review
"Man named Brad waited on me and he gave me excellent service and was very pleasant. He built a hydrolic line for me and it was perfect. At other places when I ask for more repair they let you know you are a bother."
Audra Kramer Google Review
"The customer service I received from Brian at this store was top notch! After moving half way across the country and having issues with a Virginia mechanic (no NAPA mechanics in this area) honoring a part warranty I spoke with Brian and he helped me figure out what I could do to get the part replaced. I was amazed at how awesome the customer service was even I was hundreds of miles away and no longer lived in Carbondale. Five stars!"
Jason Bischoff Google Review
"A man named Brad has a great attitude, a trustful heart, and a great character to be around. My car needed a part immediately, and he didn't hesitate to help. Thank you."