For motorcycle parts, accessories, and exceptional customer service, JC Motors is the way to go. They pride themselves on their outstanding selection of products and knowledgeable staff who are always ready to assist and provide helpful suggestions. Known for their fast shipping services and extensive inventory, customers have had overall positive experiences with their purchases. Though a few cumbersome exchange processes were reported, the company values its customers greatly, as demonstrated by the employee who refunded the cost of shipping for one customer's inconvenience. In general, customers have experienced nothing but quality service from this store and absolutely recommend JC Motors for all motorcycle part needs.
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Teri Conrad Google Review
"I've been ordering products from JC Motors for years and have always had a pleasant experience. The company's showroom has a great selection whether you are looking for jackets, helmets, boots or accessories. And if they don't have what you are looking for their friendly staff, which is made up of motorcycle riders, is more than happy to order it for you or make suggestions. Over the years, I have only had to return a couple of items, but there was never a problem doing so. I've also ordered online and always received "top notch" customer service. On occasion, I've had to wait for a backordered item, but it was never their fault for it being out of stock. I have also purchased tires from JC Motors and was pleased with their prices.
Last summer, JC Motors transported a bike that I purchased across country. All of the details were taken care of over the phone and my bike arrived safely and unharmed. I'm a frugal shopper but I won't sacrifice customer service. I highly recommend JC Motors and will continue to order products from them. If you have a problem they are there to help you solve it."
m Google Review
"Edit: I received an email from an employee offering to refund my shipping costs for the trouble. I don't have anything negative to say other than this is how it should've been handled from the beginning, and I am grateful for the employee who handled this case after the fact. This speaks highly that the company does value it's customers. Thanks again!
After receiving my jacket and realizing it was a tad too small I gave JCMotors a call to figure out what I could do for the exchange process and go one size up. I didn't think it would be a huge deal and had actually planned on paying for another one to ship out that day instead of waiting for the entire exchange to happen. I was told "bad news we don't have the jacket" referring to the one I had just bought but in a bigger size... Okay, no biggie. But the guy didn't tell me they could order one or anything like that, basically I'm just screwed. So I go ahead and ask what I need to do for the return then and am informed I'm gonna take the $35 hit on shipping the package back instead of being provided with a voucher for shipping. I didn't really agree with that but was told if I find another one they would pay for the shipping.. which you guys already do regardless if the order is over 50 bucks. I don't think it's really worth losing a customer over shipping but I'll be giving all of my future business elsewhere."
Sean Rundle Google Review
"JC Motors continues to over-deliver! The most important thing I look for when dealing with a company is customer service. JC Motors has never disappointed! Love the easy to use website, excellent prices and fast shipping. Employees are VERY knowledgable! Clint, the owner, has always made sure I was happy and my expectations met. A company of integrity and honesty. Five star recommendation!"