Customers of Brother's Auto Parts consistently rave about the outstanding service and wide selection of used parts. The updated and computerized system makes the process efficient and the excellent warranty ensures customer satisfaction. The cordial staff, including both men and women, are knowledgeable, friendly, and incredibly well-informed. Many customers have found a reliable go-to person in Brandon, who is helpful, friendly, and knowledgeable. The consistent maintenance of the facility also adds to the positive experience at Brother's Auto Parts. Whether you're a long-time customer or new to the establishment, you can count on receiving professional service for all your auto part needs.
Location:
USA, Indiana, Marion, Indianapolis
Address:
1000 S Kitley Ave, Indianapolis, IN 46203
Phone:
Website:
Last update:
December 15, 2023
Business Hours
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Andrew Hall Google Review
"Went yesterday to get a back window for ram. Said it would be done yesterday or this morning. Went today in the morning. To get it. Going out of town. Went to get it they said it's not ready and won't be until Thursday. I offered to tip the auto tech $100 cash to expedite it. The manager said no and all he could do was do a refund. I said do that then because I had to go find a window today. He told the desk guy to go ahead and process a refund. The guy then got up and walked out the door to the garage. I was confused by this and was not happy at this time. I said loudly is someone going to process my refund. The guy second down from the door looked at me and said hey chill out. That made me mad so I just turned and walked out.
Update,
Could find a window that day. After I got home I went first thing to go get the window since the refund wasn't process. No biggy when I showed up they said I could pick it up and send me out to the garage. The manager came out and said you put that bad review in, we cancelled your order.
Talk about treating the customer right. Was going to take the review off until they did this. Some business just don't know how to say sorry when they make a mistakes."
Dominic Stephan Google Review
"This establishment consistently delivers on their promise of good service. The sales team, including both men and women, is top-notch. The facility is consistently well-maintained, and the warranty they offer is impressive. The staff is friendly and incredibly well-informed. You can bet I'll be a loyal customer"
KAN Concepts Google Review
"Brandon is my go to guy at Brother's. He is helpful, friendly and knowledgeable! Highly recommend using Brandon on your next purchase! Thanks! -Alex"
Mark S McKinney SalvageParts Review
Excellent
"I have been buying parts their for many many years. Although I was out of state for quite a few years, I found that when I came back, Brother's were updated and computerized. Very efficient. Warranty is excellent and everyone I have dealt with have been cordial. Not a a very common issue with a lot of Junk yards. So I would rather call them a "Brothers Used Vehicle Emporium"."
June 27, 2017