Customers rave about the exceptional customer service and professional assistance provided by this auto parts store. The knowledgeable and dedicated team goes the extra mile to ensure that all car needs are met, from replacing car key batteries to intricate headlight repairs. One customer had their car key battery replaced and was impressed by the exceptional service, including a thorough cleaning of the key and ensuring it worked properly. Another customer, who needed help with replacing a headlight bulb in their 2011 Civic, was amazed by the above-and-beyond service they received on a cold windy day. The staff member not only installed the bulbs but also cleaned the battery posts and connections. These testimonials highlight the commitment to providing an excellent experience for every customer at this business.
Location:
USA, Virginia, Harrisonburg City, Harrisonburg
Address:
340 N Mason St, Harrisonburg, VA 22802
Phone:
Web:
https://www.autozone.com/locations/va/harrisonburg/340-n-mason-st.html
Last update:
December 31, 2023
Business Hours
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L B Google Review
"Just went and left from replacing a car key battery. Drake is exceptional store help. Not only did he replace the battery, but he immaculately cleaned the key with spray and cleaner, then went out to make sure it worked to open the locks! This is what customer service should be and left a very pleased customer. Thank you!"
Daniel Alger Google Review
"The workers are sorry and not willing to help with any problems trying to order parts needed a part for a truck and all the parts in the computer didn't match with a truck made in 9/1996. So I left went out in the parking and looked up the part for a 1997 and for a 1/3 the price I have what I need. All because they wouldn't do a little computer work"
Steve Hay Google Review
"Excellent experience.
I’m not handy and the way the 2011 Civics are engineered, it takes an engineer to replace a headlight bulb—an engineer with tools. On a cold windy day the counter help guy not only crawled on the payment to put the bulbs in, he also cleaned the battery posts and connections. Above and beyond service. I’ll be back. Highly recommend."