CARTHAGE AUTO PARTS

       A Leno Google Review

"Very friendly and accommodating. They unfortunately did not have the part I needed, but they looked for me and went to pick the part as well. The service was great, and I will be back for further needs."

       Shane Vonderstrasse Google Review

"I have no interest in any further business with this place. Called to confirm before my 2 hour round trip. I confirmed twice they had what I needed. Told them I would be there in 2 hours and I was. Only to find out they didn't have them.. So you would think they would have the decency to say sorry or anything that showed some concern for there mistake. All I got was "Nope we don't have them" like 3 times. I don't expect much customer service skills from a junkyard but I thought someone would be decent enough to just say man I'm sorry. Not one time. Just "Nope we don't have them"!so I won't be back and BEFORE ANY LONG DRIVES TO THIS PLACE YOU BETTER HAVE THEM LOCATE YOUR PART AND PAY FIRST! Cause that's the only way you can secure your time and travel to get a part they say they have! And if they don't have when you get here at least you have the knowledge of they made the mistake and you just might get a resolution instead of I don't care you wasted your time and gas etc.. "Nope we don't have that part""

       Thomas Flynn Google Review

"I'd give them zero stars if I could, but unfortunately you can't.
Here's my experience that happened on 9/14/2023. Needed rotors for a 2016 Hyundai sonata, went down there at noon and they claimed they had one pulled on the shelf and they'd pull the other one and call us in a few hours. Fast forward a few hours, calls and says all the dismantlers called out sick and we could get a refund, or come pick up the one and get the second one tomorrow.
Went down there, they had a man with one arm, literally he only had one arm, out there pulling the parts, while the rudest most arrogant/entitled man worked the register, (brown hair, about 5 foot ten inches tall, forty-ish, not skinny not obese.) So we waited around 20-30 minutes and asked for just the one they had already pulled and we'd come back tomorrow for the second one.
Guy goes in the back, it isn't there, they lied, they didn't have one pulled, I assume they lied to get us to go there and pay first while they pulled both.
So I called Besslers' U Pull and Save down in Hebron, KY. And they had 12 cars worth of rotors, that I could PULL MYSELF!!! AND THE TOTAL FOR BOTH ROTORS WAS $30.03 WITH TAX!!! CARTHAGE TRIED TO CHARGE ME $53 AND SOME CHANGE.
Also the rude cashier started picking a fight and trying to guilt us for not getting the parts when they lied twice and dropped the ball and are price gouging to boot. And because of playing ring around the Rosie I wasted a perfectly beautiful day I could have had the car back up and running and done. Also when I said I'd leave a bad review because it was the most unprofessional exchange I'd had in awhile, he laughed at me, to my face.
If you're an actual mechanic, or are just fixing your own stuff. DO NOT, I REPEAT DO NOT!!!!!! DO BUSINESS HERE. THEY TREAT YOU LIKE GARBAGE AND ARE APPARENTLY PRICE GOUGING LIARS AS WELL.
0/10 STARS WOULD NEVER EVEN CONSIDER USING THIS JANKY, RUDE, EXPENSIVE, STRESSFUL COMPANY.
I RECOMMEND GOING TO BESSLERS' YOU PULL AND SAVE IN HEBRON, KY. YOU CAN PULL THE PARTS YOURSELF AND THEIR SELECTION IS 20 TIMES AS BIG AND BETTER IN EVERY CONCEIVABLE WAY. AND THE PRICES ARE 40% CHEAPER!!!!!
Also after reading everyone else's bad experiences and reading stuff about them on forums, yeah they sell mainly to dealers and auto shops. They don't care about the common man whatsoever and make you pay first and quick because they know there's no refunds. They don't itemize the receipts and hardly check the parts to make sure they work, because once again they don't care and there's no refunds. Also another huge problem I'm seeing is that cashier/receptionist. Apparently he's just rude to everyone, seems like he shouldn't work with the public. Also everyone is basically saying they lie and lie and lie about the time frame on when and how long it takes to pull the parts. This business doesn't wanna survive into the future. Let it have it's last death throes by itself. Obviously they don't care about customer service or being above board. They'd rather lie, cheat, and treat you like an imbecile.
I'm going to vehemently boycott this place. They don't deserve the land the yard sits on. AVOID THIS PLACE AT ALL COSTS!!!"

       Chris Mills SalvageParts Review

"You got on in silver or any other color"